Client Services Disclosure
Note: If you have any impairment, disability, language barrier, or otherwise require an alternative means of completing this form or assessing information about housing counseling, please contact us about arranging alternative accommodations.
Client and Counselor Roles and Responsibilities:
Counselor's Roles and Responsibilities
- Reviewing your housing goal and your finances
- Preparing a Client Action Plan that lists the steps that you and your counselor will take in order to achieve your housing goal.
- Assist in preparing a household budget.
- Your counselor is not responsible for achieving your housing goals but will provide guidance and education in support of your goal.
- Neither your counselor nor agency employees, agents, or directors may provide legal advice.
Client's Roles and Responsibilities
- Creating a housing goal and maintaining your finances.
- Completing the stops assigned to you in your client Action Plan.
- Providing accurate information about your income, debts, expenses, credit , and employment.
- Attending meetings, returning calls, providing requested paperwork in a timely manner.
- Notifying your counselor when changing a housing goal.
- Attending educational workshops as recommended.
- Retaining an attorney if seeking legal advice and/or representation in matters such as foreclosure or bankruptcy protection.
Termination of Services:
Failure to work cooperatively with housing counselor and/or The HomeOwnership Center or adhere to the client's roles and responsibilities will result in the discontinuation of counseling services. This includes, but is not limited to, missing three consecutive appointments. INITIALS:____________/______________
Agency Conduct: No HomeOwnership Center employee volunteer, or agent shall undertake any action that might result in, or create the appearance of: administering counseling operations for personal or private gain, provide preferential treatment for any person or organization, or engage in conduct that will compromise our agency's compliance with federal regulations and our commitment to serving the best interest of our clients.
Agency Disclosure: The HomeOwnership Center, as a program of County Corp, provides pre and post purchase housing counseling, default mortgage counseling, homebuyers education and financial literacy classes to individuals. The counseling is provided one on one and in small group to help individuals prepare for and maintain homeownership. County Corp also builds and rehabs homes for low and moderate-income first-time homebuyers.
I am under no obligation to look at or purchase a home from County Corp in order to receive housing counseling and homebuyers education from the housing counseling staff of The HomeOwnership Center, a program of County Corp.
I am under no obligation to utilize the services of The HomeOwnership Center's and/or County Corp's lending associates, realtors or home inspectors in order to receive housing counseling and homebuyers education from the housing counseling staff or The HomeOwnership Center.
Referrals and Community Resources: As a condition of our services as well as aligning with our counseling goals, and in compliance with HUD's Housing Counseling Program requirements, we may provide information on alternative services, programs and products available to you, if applicable and known by our staff.
Our agency is funded by or has contractual relationships with the City of Dayton, the City of Kettering, Montgomery County, ohio Housing Finance Agency, the Department of Housing and Urban Development, Montgomery County Land Bank, local banks and credit unions, and others.
Quality Assurance: In order to assess client satisfaction and in compliance with grant funding requirements, The HomeOwnership Center, a program of County Corp, or one of it's partners, may contact you during or after the completion of your housing counseling service. You may be requested to complete a survey asking you to evaluate your client experience. Your survey data may be confidentially shared with the HomeOwnership Center's grantors such as HUD. By signing this Disclosure Statement, I give The HomeOwnership Center authorization to share my information with HUD and other third parties, as applicable.
I/We acknowledge that I/we received, reviewed, and agree to The HomeOwnership Center, a program of County Corp, Client Services Disclosures.
